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Accessibility in Ilford Town Centre

Ilford Station

Ilford railway station is on the Great Eastern Main Line serving the town of Ilford in the London Borough of Redbridge, east London. It is 7 miles 29 chains (11.8 km) down the line from London Liverpool Street and is situated between Manor Park and Seven Kings. It is currently managed by Transport for London. Services call at Ilford as part of the Shenfield - Liverpool Street stopping service as part of the Elizabeth line. Eventually, the Elizabeth line service will be extended beyond Liverpool Street to Paddington and onwards to Reading and Heathrow Airport

Ilford Station will be the last station to be completed on the accessibility travel network for the Elizabeth Line. The station will feature disabled access including lift access and ramps.

Redbridge Central Library and Museum

Redbridge Central Library is located in the east of the borough. The library offers a range of services, study spaces and large meeting rooms available for hire.

Redbridge Museum can be found on the second floor of the library and visitors can explore 200,000 years of local history. The museum runs exhibitions, family events, a schools education programme and supports local communities to explore heritage.

The library is also home to exciting new spaces; Lab Central, Hub Central and Redbridge Heritage Centre which opened in 2017. The spaces enable digital learning, help businesses to develop and connect residents to the Borough’s rich heritage. Located on the ground floor, visitors of the library can enjoy food and beverages at the Hardback Cafe.

The venue features ramp access and lifts to access other floor areas.

Exchange Ilford

The Exchange Ilford is the main retail shopping mall of Ilford. It trades from three levels of retail, though its architectural design layout has resulted in the lower floor of retail being separated into two parts, meaning customers wishing to access both parts of the lower level have to travel between the sections via the middle level. There is also an upper level of retail and food court facilities accessed from the middle level. Transit between levels is via a series of lifts, stairs and escalators within the mall; in addition, some stores trade from two or more levels of the mall.

Quiet hour at Exchange Ilford:

Exchange Ilford has introduced a weekly Quiet Hour that will take place every tuesday from 9am - 10am to create a more welcoming environment for guests with sensory sensitivities, autism spectrum conditions and mental health conditions like anxiety.

During the Quiet Hour, there will be no music playing, no tannoy announcements (except in the event of an emergency) and the lights will be dimmed wherever possible to create a calmer atmosphere. Guests are welcome to use the Family Room on Level 1 as a Quiet Room to take a break. Find out more here

Redbridge Disability / Shop Mobility – Exchange Ilford

Redbridge Disability Association was founded in 1967 and has been an important part of the Borough ever since, providing information and advice to disabled people living in Redbridge. Ilford Shopmobility is the service arm of Disability Redbridge. Powered wheelchairs, scooters and manual wheelchairs are available for hire to anyone with permanent or temporary mobility difficulties to enable them to get around Ilford town centre more independently. The Annual Membership Fee is £10 only. Daily hire cost will be £2 for Members and £5 for Non-members. Find more information here.


Located in the heart of Ilford town centre, Cineworld Ilford is the number one Bollywood site in the UK. Cineworld is situated just a 5 minute walk from the station. To get there, continue straight out of the station and cross the road. Continue towards the pedestrianised high street and turn right at the town hall. The cinema provides disabled access with ramps, escalators and lift facilities, disabled parking, guide dogs access , subtitled screening, autism friendly and audio described screening.

Kenneth More Theatre

The Kenneth More Theatre was named after the much-loved British Film and Stage actor Kenneth More who died in 1982. Featuring a steeply raked auditorium which seats 350 and a small studio theatre, it was designed by the Borough Architect and officially opened on 3 January 1975. They have six designated wheelchair spaces and seats with step-free access for their theatres.

SPACE Ilford

SPACE Ilford opened in December 2019 at Redbridge Town Hall. This partnership with the London Borough of Redbridge is part of Ilford Town Centre regeneration and provides 34 artist studios providing much-needed creative workspace in the borough as well as a new gallery and event space in the refurbished town hall building. The venue is equipped with access ramps and disable access.

Redbridge Mobility Card Scheme

This scheme operates for disabled residents in Redbridge, providing a door to door transport service, primarily within a 10-mile radius of the Gants Hill roundabout. Vehicles are available every day of the year between 7am and 12am (midnight). For further details, please click the link 

Disability Employment Advisors (DEA’s)

DEA’s can offer a range of support; they will work with you to understand and achieve your career goals. If you are looking to find a job or need to train, they will try and support you into new opportunities.

Please get in touch with those listed below for more information.

Redbridge Jobcentre REEP

Raja Ali –
David Sangobowale -
Craig Cauchi -

Redbridge Jobcentre

Stuart Burr –
Parminder Plaha –

Stuart is also available at Redbridge Library on Mondays.

To book an appointment for support send an e-mail to

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